Maruti Suzuki service network expansion reaches 5,926 touchpoints in India FY26

Rapid nationwide expansion defines the latest phase of Maruti Suzuki service network growth, with the company adding 502 new touchpoints in FY 2025-26, marking its highest annual increase since operations began in 1983. This milestone brings the total service footprint to 5,926 locations across nearly 3,000 cities and towns, strengthening accessibility for customers across urban and rural regions. The Maruti Suzuki India Limited network now plays a critical role in supporting rising vehicle parc volumes and evolving customer expectations across India.

Multi-format service strategy enhances reach

The expanded network integrates multiple service formats including ARENA and NEXA workshops, MSSSP outlets, Service-on-Wheels, and Bodyshop-on-Wheels. This diversified model allows the company to cater to varied geographic and customer requirements, ranging from metro cities to remote areas. Mobile service solutions in particular address accessibility gaps and improve convenience for customers who prefer doorstep servicing. Such a distributed infrastructure ensures consistent service availability regardless of location or travel conditions, aligning with broader trends in automotive aftersales network optimization.

Acceleration in network growth over recent years

Growth momentum has significantly accelerated compared to earlier decades. The company took nearly 14 years to scale from its first workshop to 1,000 touchpoints by 1997, whereas recent expansion has been far more rapid. It crossed the 5,000 mark in May 2024 and added more than 900 touchpoints within roughly two years. Over the past five financial years, the network expanded by about 2,000 locations, increasing from around 4,250 in FY22 to 5,926 in FY26. This trajectory reflects rising demand and strategic investments in car service infrastructure India.

Future roadmap targets sustained expansion

The company has outlined an ambitious roadmap to reach approximately 8,000 service touchpoints by FY 2030-31. Achieving this goal would require an average annual addition of around 415 locations over the next five years. While this pace is lower than the FY26 peak of 502 additions, it indicates a steady and sustainable expansion strategy. The focus remains on balancing capacity growth with service quality, ensuring that increasing network size continues to deliver reliability, availability of spare parts, and consistent customer experience across the country.

Frequently Asked Questions

How many service touchpoints does Maruti Suzuki have in India as of FY26?
Maruti Suzuki has expanded its service network to 5,926 touchpoints across India as of FY 2025-26, covering nearly 3,000 cities and towns nationwide. This extensive network includes workshops, mobile service units, and specialized formats designed to ensure accessibility for customers in both urban and rural areas. The expansion reflects the company’s focus on improving aftersales support, enhancing customer convenience, and maintaining strong service availability across its growing vehicle base.

What is Maruti Suzuki’s target for service network expansion by FY31?
Maruti Suzuki aims to increase its service network to around 8,000 touchpoints by FY 2030-31, indicating a steady expansion strategy over the coming years. This target implies an average addition of about 415 new service locations annually. The goal is to enhance nationwide coverage, improve service accessibility, and support rising customer demand while maintaining service quality and operational efficiency across diverse geographic regions.