KAMAZ 2026 Strategy: KAMAZ Sets Safety, Quality and Customer Satisfaction Goals

On February 10, KAMAZ unveiled its KAMAZ 2026 Strategy, defining measurable priorities across safety, quality, order fulfillment, cost efficiency, and corporate culture. The roadmap reflects a structured push to enhance truck quality improvement while tightening production discipline and strengthening employee engagement. By aligning operational targets with customer satisfaction benchmarks, the company aims to reinforce its position in the commercial vehicle manufacturing space. Monthly tracking and quarterly reviews by the Quality Council will ensure that every department remains accountable to clearly defined KPIs.

KAMAZ 2026 Strategy Focus on Quality and Production Discipline

A central pillar of the KAMAZ 2026 Strategy is quality enhancement through 11 defined objectives. Among the most critical is defect claims reduction, with the company targeting fewer complaints per 100 vehicles during the first three months of operation. This early-life performance metric is designed to reflect real-world reliability and reinforce customer trust. In parallel, KAMAZ production targets also emphasize improved technical readiness of essential machine tools, ensuring equipment reliability supports consistent output and manufacturing cost control.

Technical Readiness and Defect Claims Reduction

The focus on production system PSK integration links operational stability with measurable outcomes. By improving machine tool repairs and maintaining high technical readiness levels, KAMAZ aims to reduce disruptions that may compromise product quality. Lower defect claims not only enhance brand perception but also reduce warranty-related expenses. The company’s structured monitoring mechanism ensures that truck quality improvement remains quantifiable and tied directly to production performance indicators.

Customer Satisfaction and Corporate Culture Targets

Customer experience metrics form another major component of the KAMAZ 2026 Strategy. The automaker is targeting at least 89% satisfaction at service centers and 95% satisfaction with dealership service during truck purchases. These customer satisfaction targets are intended to strengthen loyalty and support order fulfillment consistency. At the same time, KAMAZ corporate culture initiatives aim to elevate internal engagement and operational discipline.

Workforce Engagement and PSK Integration

To build a stronger workplace culture, KAMAZ plans to upgrade ergonomics at 500 workstations and conduct the “PSK Leader” competition across divisions. All departments are expected to achieve the foundational level of the production system PSK, while every employee must submit and implement at least one kaizen proposal. Additional workforce measures include:

• 70% employee access to hot meals

• 85% satisfaction with transportation services

• 80% retention of new hires after 90 days

• 90% of production managers trained in employee retention

Through disciplined monthly evaluations and quarterly oversight, the KAMAZ 2026 Strategy integrates quality, customer satisfaction targets, and workforce stability into a unified operational framework designed to deliver sustainable performance gains across the commercial vehicle manufacturing sector.