Mercedes-Benz Recalls 144,049 Vehicles in the US Over Infotainment Display Failure

Mercedes-Benz USA, LLC (MBUSA) has announced a safety recall affecting 144,049 vehicles in the United States due to a software-related issue involving the infotainment control unit. According to the company, the infotainment system in certain 2024-2026 model year vehicles may unexpectedly reset while the vehicle is being driven, potentially causing the instrument cluster display to go blank. The issue could temporarily prevent drivers from viewing important vehicle information, increasing safety concerns during operation.

The recall impacts a broad range of premium and performance-oriented vehicles sold under the Mercedes-Benz and Mercedes-Maybach brands in the United States. Affected models include the Mercedes-Benz GLC 300 and GLC 350, E 350 and E 450, CLE 300 and CLE 450, along with high-performance AMG variants such as the AMG GLC43, AMG GLC63, AMG CLE53, AMG C43, AMG C63, AMG SL43, AMG SL55, and AMG GT43. The recall also includes the Mercedes-Maybach SL 680.

Affected Mercedes-Benz Models Included in the Recall

The recall campaign covers multiple passenger vehicle models equipped with the affected infotainment control unit software. The issue relates specifically to software behavior that may trigger unintended resets while driving.

MBUSA stated that a software remedy for the infotainment control unit had already been deployed to affected vehicles through an over-the-air (OTA) update campaign. However, on April 27, Mercedes-Benz AG decided to convert the remaining OTA service action into a formal safety recall. The company indicated that this decision was taken to maintain consistency with industry practices followed by other vehicle manufacturers and to improve the completion rate for vehicles that had not yet received the software update.

Vehicle owners are expected to receive official notification letters beginning June 26. Dealers will carry out the infotainment control unit software update free of charge for all affected vehicles. Owners are advised to contact authorized dealerships for further assistance and to confirm whether their vehicles are included in the recall population. The corrective software update is intended to eliminate the risk of infotainment resets and restore stable operation of the instrument panel display system.

Frequently Asked Questions

Why is Mercedes-Benz recalling these vehicles?
The recall was issued because the infotainment control unit software may unexpectedly reset while the vehicle is in motion, causing the instrument panel display to go blank. This can temporarily prevent drivers from viewing critical driving information such as speed and warning indicators. Mercedes-Benz initially attempted to resolve the issue through an OTA software campaign, but later converted it into a formal safety recall to improve completion rates and align with industry recall practices followed by other automotive manufacturers.

Which Mercedes-Benz vehicles are affected by the recall?
The recall affects several 2024-2026 model year vehicles sold in the United States, including Mercedes-Benz GLC, E-Class, CLE, AMG performance variants, and the Mercedes-Maybach SL 680. In total, 144,049 vehicles are included in the campaign. Models such as the AMG GLC43, AMG C63, AMG SL55, and AMG GT43 are also part of the affected population. Owners can verify recall eligibility through authorized Mercedes-Benz dealerships once official notifications are distributed.

How will Mercedes-Benz fix the infotainment issue?
Mercedes-Benz dealers will update the infotainment control unit software free of charge for affected vehicles. The company has already developed the software remedy and applied it to many vehicles through OTA updates before announcing the formal recall. Owners who have not yet received the update will be notified by mail starting June 26. The updated software is designed to prevent unexpected infotainment resets and ensure the instrument cluster display continues functioning properly while driving.